SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Garnies, yaskravi, yakoti.
Product like photo, exact colors, laces are elastic. All right. Fast shipping took 9 days to arrive. Seller recommended.
Good . thanks
Lovely
great, everything as in the picture, beautiful, came to croatia in less than a month. recommend
Received after 2 months but worth the wait. Very nice shoes, same as described in the pic. Excellent quality, size still big on my 7 mos baby but its fine she can use this for a longer time. Thank you so much! I highly recommend this shop/store!
Cute
Thank you Arrive Today August 10th, order of July 12th, very nice order some more!
So cutee
Nothing inside was put and there was a crumpled Hall on them
Good! I like. FOR 3 months old I took size 11 and they are a bit big but can wear already.
It takes 12 days
Deep, high backs, heel to the sole does not get
хорошенькие
The order was arrived at an appropriate time. God is as described. I recommend the store. Thank
Мягкие, красивые, запаха нет. Дочке 7,5 месяцев, длинна стопы 11,5см.,подошли идеально, рекомендую! Доставка около месяца.
Nice slippers. Jeans, flowers are embroidered, the sole is not sliding. She took 13-18 months only on the foot of 13 cm. Delivery is very fast
In principle, not bad booties! ordered 25.04, received 13.05, a little deformed, but not critical! with the size did not guess, because the store does not get connected!
Very beautiful shoes! It seems exactly as in the store pictures! Only the final details are a little poor! But is good for the price that it is!
They're very nice but they're a little hard to put because the holes can't be adjusted, you can always buy some and change them. They slip a little. They're the same as the. Image. My baby's size 11 and they fit him well. They're fabric and soft.
Sweet little pumps,well made delivery about three weeks to England. Thank you so much xxx
Liked, a little there is a smell, but I think it's not critical
bellas
Nice ones
It's wonderful. It came in 9 days. The quality is wonderful, the size also approached well (13R. Per 1G. Child).