SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are just super, very much. Recommend! And the delivery is very very fast, I was even shocked that they came so quickly!
Хорошее мокасины
Товар пришёл очень быстро!!! Первый раз такое с али)) пинетки супер! Будем заказывать ещё! Спасибо большое продавцу!
Stunning shoes for a baby who begins to sink. Soft sole. Soft skin. They're stitched everywhere. For such money just super. In Voronezh have arrived for a week and a half. I recommend the goods and the store! Photographed as could, because the child is impossible to catch)
Excellent moccasins, soft, rubber outsole, for the first steps the most it. Came for two nelels to Tyumen
They are exactly as in the picture! Arrived quickly and more. Perfect for home to the nanny
Quality is good, soft, the sole is sewn, in general, good can be taken unequivocally.
son bellos, muy lindos, calentitos por dentro, la tela es firme, similar al cuero ecologico. compre 2 , esos son los de mejor calidad, la talla super bien. lo recomiendo este producto en especifico. super rapido el envio.
It came soon, it's just the way it is in the picture I loved them.
very good
It's been a month. Cool. They fly, but we all fly. And so everything is fine. Warm, I 'd say.
Order 08/11/21. Arrival 17/11/21. Well protected. Just like the picture. Beautiful. I'll ask again.
The goods are exactly according to the description. Very soft, beautiful, comfortable. I really like it. The size approached. My son 6 months old I ordered him 1 size. Shipping fast. In general, I'm happy with all 100% thanks to the store
Good Day to all! The order was made on 10.06.2021, and on the Mail it was already 29.06.2021 !!! Moccasins fully correspond to all photos of the store! The order is satisfied!
Genuine Leather the well know what the design pictures and: shoes bottom number is shown in a little so yo
Very soft shoes. On the sole there is a rubber glue, better than just a fabric. Size with a margin for the spring took. Recommend
Very cool, soft, but turned out to be butt, for some reason, sandals and moccasins differ in size, ordered both 7-12 months
Perfect dazzling gorgeous
It’s cute as it is in pictures
Cute, it's a pity that there is no more size. We have a long stop and a size of 12-18mes just now crawling, soft. Recommend.
Touch pleasant, soft sole. The sole is sewn, the shoes are made neatly, the threads do not stick out and so on. Cotton laces. We are still great, so I estimate only the appearance. Fast shipping.
The store sent the product very fast, they arrived in 9 days in chile, missing two s product, but aliexpress gave me back the money, I recommend the seller, very nice and well made,
Excellent moccasins for its price. But not for Streets, and as shoes for a photo shoot, for home or room! I took the size of 12-18 months for 12 months perfectly another half a centimeter in stock!
Quality is normal. Boots are very soft. I think the baby will be comfortable. I did not communicate with the store. Delivered quickly.
We're small. For 8 months small. It was necessary to take for a year