SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good, glue, but pleasant.
Хорошая, но наверно надо было с карманом заказывать. Пришли быстро
It's very good. I bought 2. It's good size. My little girl is 2 and a half years old but it would be worth a better child perfectly. Too bad it comes so bent, but I recommend it.
Užsakiau 01.28, gavau 02.12 Viskas outlets. Pirkau vaikui pradedant primaitinimą. Vaikas Dar mažiukas. Naudosim Po gerų kelių mėnesių. Man Labai patiko. Tikiuosi tarnaus outlets. Gale užsiriša raišteliais. Rankovių Gale gumytės. Puikiai tiks IR vaikams tapymui ar piešimui, Kad išsaugot rūbelius. Thank you. Recommendet !!!!!!!!!
Very good product, waterproof, such as images and product description.
Well received thank you store
très mignon et pratique
It's like in the picture. They are large minimum pa 12/18 months.
Good quality, took almost 2 months delivery, but arrived in Chile fast, the problem was post
Like the image
perfecto
Bonito
It's perfect. Arrived before time
Good apron, sleeves fabric, white zone-glue. There is a pocket. At a height of 70 cm is too big, it is slinky) but not deadly, skill will go. The gate is on a strange "bald" Velcro, but it holds. There is also a braid to tie on the belt. While we are too big to tie.
Exactly like the picture. Better than I expected with regard to quality. I'm very satisfied. Very good size
Beautiful, like in the picture.
Excellent, second time I order, fast delivery, thank you!
Smell No. delivery Fast. the goods are satisfied!!!
Good material, as described, arrived quite fast, recommended
Very beautiful easy to wash good size cute colors excellent product
Good product like in the description. Fits nicely. Seller recommended!
I recommend these items fast shipping and good quality
It's very nice!! I hope it's good at washing time.
It takes 24 days to get to Madrid. It's like in the description. For a six-month-old baby, it's too big on the neck, but by knotting it. It cleans very well.
Nice quality