SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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It's very nice soft fabric, well done, seamless coming out. The color is very nice too. It came super fast. Recommended.
I liked it very much. Everything is very neatly sewn, does not smell anything. The puppy is happy!
I strongly believe that the best Small Plain Baby Sling online is available in this very shop. I seriously tried looking it up elsewhere, but failed
Excellent product, as described, and arrived very quickly.
I love this shop and its products. Excellent quality products and express shipping. I arrive in 7 days.
Good product, nice and safe delivery
noproblems with the order, everything is fine
The parcel came to Moscow in 9 days. The product fully corresponds to the description. Quality at altitude! I'm happy with the goods, I recommend the store!
thanks,
Very happy. evrithing according descriptions. did not use them yet
OK
DID NOT RECEIVE INSTRUCTIONS MANUAL!
Gorgeous
super pratique !
gave Small Plain Baby Sling as a present to my colleague. instant happines!
Excellent ergoroporak store Super sent quickly literally I ordered at night and in the morning it came to me by SMS that sent, after 10 days it was in my courier delivered delivered delivered to
Strong, high-quality, very happy. There is an instruction for Russian.
Excellent quality. It's very beautiful.
With the first child I had a kangaroo, I never used it since my back just fell off from pain and load. My third baby will certainly be pleased with this acquisition. We are 5 months old, already began to sit down and I think we will soon fully use it. So I recommend for kids from 6 months, or who already sit. The quality is super. Photo of quality removed! I recommend it to everyone. Went about a month in Krasnoyarsk.
is even cooler than i expected
Identical description… Thankfully tecidinho to protect case baby wants for the mouth
Sling is very convenient, took off the load from the hands of 70% "son three months" completely sling was not tested, the age of the son does not allow yet, later unununun About the delivery, ordered from the Russian Federation promised to deliver in three days, waited more than two weeks. Turned to the store "thank him for his speed" after contacting the seller came an SMS message that the order is waiting at the point of issue. There is no fault of the seller, our Russian logistics was difficult to report about the delivery.
Really fine quality. But still more convenient for a standard figure. My waist is 110, fastened, but tight. The straps shake the back and with a large breast is also not very convenient. I tried once while at home, the child sits with pleasure, she is comfortable. The goods to Kazakhstan came in 3 weeks, it's fast, thanks to the store.
The goods are exactly the same as in the description) I thought in the box will come, but alas (