SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличный аппарат, много режимов, есть автоматический, доставка быстрая за 5 дней в пятёрочку, можно брать с собой, так как работает от usb
Satisfied with the product, came very well packed, recommend the store
To the Czech Republic it was exactly 14 days. Everything is well packed. On the chest did not try, because it is still early, but attached to the leg and included the function of massage, very carefully and pleasantly massages, I think everything will be super. Recommend
I live in Western Australia. Item took 1 week and 5 days to arrive. Packaged well. MLs are accurate. Happy with the power of the suction. Much better than the Tommy Tippee brand. You will have to be close to a power source as the cables are not very long. Unsure if actually BPA free as there is a strong smell of plastic when it’s first opened. Smell not as strong after a wash but still present. Very happy with item vs price.
The parcel came to Kharkiv ukrmail in 26 days, the package works normally except for the power cord it was defective and does not work (I will open a dispute. In the breast pump there are three modes and each has three speeds, shakes like normal, we are waiting for delivery now.
He arrived super fast to Mexico in less than 1 month, the quality looks very good. I haven't tried it yet.
The order was placed on 3/5, shipped in the same day and arrived on 3/18 in Japan! The package was very well packaged and all items were packed separately too. Everything was very clean, organized and odorless. The video on the purchase page helps to assemble all the equipment but an English manual was also sent. Everything works perfectly. It must be connected to a power source or portable charger to turn it on. There’re three suction modes and each one with three levels of strength, will depend on each person to prefer, some of them I found very strong for my breasts but others were comfortable. My baby hasn’t arrived yet so I’ll leave it clean and when I actually use it I’ll try to submit an additional comment but so far I’m very happy with my purchase!
All packaged in good, the product looks good. It's really fast less renewed. Still not tried
The product is good works well, all items are quality and workmanship is very good, also has the suction is good, is comfortable, there are various kinds of shape and in each one can change the intensity, sucking stronger or weaker, The only problem I had is that was not delivered in 12 days, took a little longer.
Satisfied with the product
Ordered a Saturday and arrived in purlin. Just like described. Already experienced and works very well. Good value. Thank you
Suction is excellent, but the product is a length of time in the shipping took about a month and a text and the store is not responsive
Thanks.
The order came quite quickly for 2 weeks, did not expect, the complete set is complete, everything works.
Product looks good and conforms to the images in the ad. Shipping and delivery were very fast. I was not charged. haven't tested it yet. I will sanitize and test, then I will do another evaluation.
Chose express delivery. I live in Moscow, took from the point of issue already on the 4th day, super fast delivery DPD, packed in a box, inside a white bag with everything individually sealed in bags. I checked the work from the network on one bottle-it works well, the suction is powerful. You need to buy another bra for feeding and try together with the power bank, so that you can make milk reserves having the opportunity to move around. In general, all the details are quality, good, never regretted that I took. I would not say that noisy, not annoying sound vibratzi. I have a set with a fork and silicone pads. Before that, there was a manual Avent and Medela, but it was Sky and Earth, unlike electric. At first I thought about taking for 12600r. Medela flex swing maxi, but remembering my first bad experience with GV, where I fed only 3 months, decided not to throw away with money. Although I'm still waiting for GW, but on the first impressions everything suits.
The product shows have a good quality, store posted the product promptly, delivery was very fast, arrived with about 15 days, not taxed, the product came very well packed and protected, it comes conditioning in a diaper bag.
Still not tested. Bought by other reviews here. Believe that will be great. Now, just wait for the baby and the Tetê… Lol
Perfect, received in 2 weeks
Arrived all fine straight. Loved the pump.
Arrived very fast! Great quality!!! Can buy without fear!!!! Thank you store.
In fact, I did not try, but when turned on, everything works
Delivery in 1 day in Spain. Perfect product
Delivery in 24 days for Guadeloupe. Tt the accessories are of qualities. Delighted with my purchase, I recommend you. Carrying bag included
I love it