SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Zahara for 12-18 months. Nam now 7,5 months stock is still decent) the quality is excellent, rubber outsole, fleece lining. for the summer is cool
Excellent, quality, soft tapulas, fully correspond to the photo of the store, the only thing, a little bit small. The child of 11 months, ordered the largest size to spring-summer was worn, but they now approached him without a stock, so then there will be a small (child). So, it seems to me, they are the maximum on the one-year-old baby, and so, the goods are of very good quality, Definitely recommend to buy. The seller, in general, umnichka, did everything to ensure that the goods are not deformed when Sent: put the paper in the area of the sock, and in the the the even when buying more expensive goods, for this it is a special thank you, it's nice to buy from such
Очень лёгкие и удобные, за такую цену скажу даже неплохо сшиты.
Conform to the description Thank you store for the speed and quality I highly recommend this seller
Quality nice
We went to Voronezh for 25 days. All as in the photo, the description corresponds. I am delighted
the shoes are very fine, shipping is fast also, good job, I give the store five stars
Wonderful moccasins, executed qualitatively, securely packed, stuffed with paper and carthin from folds and creases. Delivery is not very fast, but they are worth it. Look good, not cheap.
Good shoes, also for such a price. Took at a discount of 11.11. Delivery in principle is fast. We are now 4 months old 10 cm boots are large, for the spring it will be good to think. Quality is good, recommend
Perfeito demais, estou impressionada pela qualidade do produto. Comprei o tamanho 0 a 6 meses, meu filho vai usar por um bom tempinho .
Duge Garna yakust! Recommend!!!
They are just super, very much. Recommend! And the delivery is very very fast, I was even shocked that they came so quickly!
Хорошее мокасины
Товар пришёл очень быстро!!! Первый раз такое с али)) пинетки супер! Будем заказывать ещё! Спасибо большое продавцу!
Stunning shoes for a baby who begins to sink. Soft sole. Soft skin. They're stitched everywhere. For such money just super. In Voronezh have arrived for a week and a half. I recommend the goods and the store! Photographed as could, because the child is impossible to catch)
Excellent moccasins, soft, rubber outsole, for the first steps the most it. Came for two nelels to Tyumen
They are exactly as in the picture! Arrived quickly and more. Perfect for home to the nanny
Quality is good, soft, the sole is sewn, in general, good can be taken unequivocally.
son bellos, muy lindos, calentitos por dentro, la tela es firme, similar al cuero ecologico. compre 2 , esos son los de mejor calidad, la talla super bien. lo recomiendo este producto en especifico. super rapido el envio.
It came soon, it's just the way it is in the picture I loved them.
very good
It's been a month. Cool. They fly, but we all fly. And so everything is fine. Warm, I 'd say.
Order 08/11/21. Arrival 17/11/21. Well protected. Just like the picture. Beautiful. I'll ask again.
The goods are exactly according to the description. Very soft, beautiful, comfortable. I really like it. The size approached. My son 6 months old I ordered him 1 size. Shipping fast. In general, I'm happy with all 100% thanks to the store
Good Day to all! The order was made on 10.06.2021, and on the Mail it was already 29.06.2021 !!! Moccasins fully correspond to all photos of the store! The order is satisfied!