SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store just super by accident confirmed receipt even before sending the goods. I decided to contact the seller, I did not hope that I would receive the goods. But, the seller entered the position, offered to place a new order without payment. He made a maximum discount. I paid 6 rubles. And I have the order now. It's fantastic. Thanks again! Boots are good. For the winter they are unlikely to go, but in the cold autumn the most it. It is very convenient to dress, and on the leg sit tightly because of the rubber bands.
muy bonitos ideal para el invierno, es más bien zapatilla de estar por casa que bota pero.aun así me gusta!
Booty without sole very warm and furry inside such as description
Хорошие сапожки, теплые, сшиты аккуратно Покупкой довольны. Брала на 6 месяцев ребенку. Есть запас.
Everything is fine, the order came quickly in 2 weeks
прикольные тапочки))) тепленькие как носочки, подошва тряпошная. для новорождённых детей отлично. немного деформация так как пришли в тоненьком пакете сжаты. но я думаю полежать выпремятся ))) к покупке рекомендую. с продавцом не общалась.
The product is the same as the very daffy and comfortable picture for children measuring true and awesome material
Пришли быстро! Хорошенькие, без запаха) на 13-18 месяцев 11.5 см
Красивые тёплые ботиночки, для тех, кто пока не ходит. В коляске, на холодную осень самое оно. Взяла на 12 месяцев. Сейчас нам 10,но прям впритык. На 11 см так что берите с запасом. Милые.
Милые. Мы скорее будем дома носить, как тапочки, но если под шерстяной носок, то можно и на улицу в коляску с пледиком. Нога 12 см (нам почти 10 месяцев), брали размер 13-18 мес.
The order came in exactly one month, the description corresponds. It is a pity only that for 7-12 months, whether it will suit, very small ....
Steep, straight did not expect. Quality is good. On the leg 11 cm took the size of 13-18 months. A little with a margin. But it suits us. Not for the winter of course, but for the autumn cold will go. With the store there was no reason to communicate, I recommend the model
Удобные ботики! Искусственные , но все равно в разы лучше носков , которые вечно слетают.
Chuni class, soft, beautiful, warm, the color is gently pink, took a granddaughter, will start to walk in them to imagine. Delivery 1 month to RB. I certainly recommend the store. Thank you very much to the seller.
Wonderful shoes, soft, beautiful, then that winter it is loudly said, on a cool autumn, for 6 months a little more, but it's good. Thank you to the store for the quality goods and fast delivery.
Very accurate goods. Tops-boots are cool, soft, gentle, comfortable, fixed well, the color is very gentle. It seems reliable, not expensive, came quickly. In general, I took 6 - 12 months, we are now 4 months old a little more, but we wear it with pleasure. I'll order more. Super. Thank you.
Very good warm booties. On the street in them will not walk, but for the House-what you need. Elastic and Velcro tightly fit the leg and do not let fall off.
Slippers as in the photo, ordered a child for age 7 months (7-12mes) only came up.
Хорошенькие, качество соответствует ценнику.
It's just lovely)))) winter is really sooo loud said, but early autumn is the most!!!! Very cute, well sewn, Velcro, rubber in the number-so tightly attached and do not fall off, do not slip) on the son of 7 months. So I wanted-I do not like to take out the growth, because I only learn to stand-walk on my own. I am happy with the purchase, after 3-4 months I will order a larger size)))