SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute, good quality.
Slippers-socks are just super. The quality is excellent, soft, very comfortable. It can be seen that the baby is comfortable in them. I recommend the store, we will order more
The goods correspond to photos, the child is comfortable in them, delivered to Chelyabinsk in 16 days.
Previously bought Gray for 12 months for 150 rubles. Sinia now came, for 18 months for 250 rubles
Cute socks with a rubberized sole, went longer than the declared time
Cool.
I recommend the store and I like the product. It doesn’t smell and it is made with good quality. The parcel came after more than a month
Qualitatively stitched, I recommend. Delivery is only not clear where the left, where the right.
The elastic is not high. For half a year is excellent
Excellent home slippers, take the second, the 13 cm margin stick well.
Good socks, like slippers. Until we wear, we are still big
Excellent for home wearing!
Excellent socks, delivery to UFA took 16 days. Thank you!
Socks are good, sewn well, we came up!
Order arrived in 3 weeks in joint parcel. Corresponds to the description. With the store did not communicate
Nice slippers. Do not slip on the floor. It's not the first time. For 1,5 years in length there is a small stock. Delivery is very fast.
Casting slippers, I order for the second time
Socks are excellent, anti-slip. at age 1.4 excellent, the child does not remove)) came quickly!)
Such cute socks, such a cute bag. Fast shipping. Thank you.
I ordered 4 pairs, 2 daughters and 2 as a gift. Everything was great except for one pair. There was a screaming sewn sole. Opened a dispute, the store quickly returned money for this pair. Very satisfied! In the rest the quality is good, girls 1.5 they really like to walk in them)