SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good material, large and well-sewn and strong zippers. The bed function is not very good because it has no place to hold the sticks. The backpack function very well.
Chegou super rapido na Italia. Compra feita em 14 de fevereiro e chegou dia 06 de março. Otima qualidade. A bolsa é grande e espaçosa. E o trocador também grande.
Great, nothing to say. There are plenty of storage and insulated pockets. You have to take the hand for the wands maos is too good. The wig is removed to be washed!!!
Arrived but the zip is defective it's not good on the other hand is interesting. I wanted to get him back because of that.
Super! Ample space, easy transportation and nice design. I loved it and met my expectations
Parfait j'adore revu rapidement
Arrived in good condition, tracked parcel. So far so good. Thank you
We received the package... Everything about the bag was as expected. Thx
Received very quickly! Superb product quality nothing to say I recommend this product
high quality!! arrived supper fast. well packed. as in pic. highly recommended!!
came as described. fast shipping. highly recommended.
Very good the product, arrived just in time and is equal to the description.
Chegou até mesmo antes do prazo estimado. Mochila é bem grande, e fidedigna com o anúncio.
Quality, seams-everything is fine. I liked it.
The bag is apparently great, it is quite something. Points: The bag looks very versatile, multiple pockets and offices. A relatively large for young people. I would say one average. The color blue is stronger than in the pictures, what us please. Product with good finishes and quality material. The rods are foldable and easy to use and assemble. Was 30 days to arrive in Brazil. Super recommend the store that was very attentive and kind, always answered my questions Negatives (in my opinion) Opening up is limited, not very open. Put clothes on bottom, will be a little difficult to achieve, The part that is thermal is not so thermal, is only one side of the fabric, not know if will hold the temperature, but can you break a branch. The mat is thin to put the baby, maybe in a hard surface can cause some bother to baby. Ideally put on a bed or sofa
Excellent, spacious and comfortable opens up to 80cm, it'll come great, the only thing that doesn't bring mosquito net. But the quality is very good, when I start using it I will leave more comments.
Not tested yet but it looks top
Item looked exactly like the photo.
Very well I like it
Satisfait et bonne qualité !
It's bigger than I thought, very convenient!
Good quality, conform to the description
perfect. exactly like the picture. great quality I will buy from this store again
Excellent quality and good compartment
the bag is so nice and funny at the same time because when I imagine my little baby inside, it's so amazing. is a good quality and very good price. I was a little bit afraid to buy it online because I don't trust online stores anymore because of bad experiences but actually I'm 100% satisfied. thank a lot guy for your sincerity and I hope I will find more thinks in your store.