SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very satisfied
It's fine. Quality is good. Delivery in time
Thank you very much! Like this product :)
Description was exactly as described. I'm coming too fast!
is awesome! And the store is also great.
Happy with the purchase, will order again soon
overall quality is outstanding!
Товар пришёл быстро. Комплект очень красивый, всё как на картинке. Повязка на голову хорошая
came very quickly, for two weeks. Thank You!!
Is OK.
The suit is very beautiful. The material is very good and pleasant to the body. When washing does not shed and does not sit down.
It's beautiful, it's for my future granddaughter
I brought that I arrived very quickly to Bogotá. Just like the picture the colors and perfectly wrapped, it has no smell. Sewing is fine and delicate but I would add that I would like you not to bring loose threads
Received within a couple of weeks, recommend this store.
The purchase arrived really fast! And it was accurate! Thank u friend
Even better than the pictures. Came really fast. Thanks to the store, I Love It.
Discounted Girls Summer Clothing Set is a true bargain. thanks to the seller!
Very fast to arrive and good quality clothes and size the girl wears
well costs every single cent i paid. fine and cool
The fabric of cotton bodysuit, trouser leg no cotton
I liked the kit, but the threads stick out, the fabric is so-so
Cute babydoll :) recommend :) size 3M perfect for córeczkę 4 months. This is our 68 :)
Like in the picture. Cotton 95%, in principle pleased. But my puffy girl did not sit very much. I ordered 24 m, but we only had a year, it was not enough. Body is good, and shorts are small. The bandage is excellent, soft elastic, does not interfere at all. Came quickly, thanks)
It is simply gorgeous!! The quality is great :)
I ordered for 6, came up for 3 Quality is good, a little thread sticks out