SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping was super fast, the dress is beautiful, exceeded my expectations. It was just what I wanted. My daughter is delighted. My girl is 5, but she's extremely thin. So size 4T looked great on you.
Beautiful, in artificial light very shiny. We only have to steam. I recommend to buy. The size range is the same.
Thank you very much I asked to send quickly and the store all made lightning, the day before the birthday came dress, 1,5 weeks delivery, thank you dear friend, prosperity to your store❣❣❣❣Photo add after holidays
The dress is exactly like in the picture, there is no smell of unpleasant, the bow is fastened separately, the size is 110, we have a height of 99 cm 15 kg, there, there Delivery 14 days to Volgograd region.
Добрый день. Платье очень симпатичное, соответствует фото. Швы ровные, несколько слоёв фатина. Платье с подкладом. Единственное в районе пайеток, тактильно не очень приятно. Но это мелочи. В Москву пришло чуть больше 2х недель. На девочку ростом 98см. брала размер 3т, на шильде платья написано рост 100.
El vestido es hermoso! igual que en la foto! compre la talla 110 4t para una niña de 5 años y le va un poco grande en los hombros, llego en 11 días
The dress is chic especially for this price. Ordered 3 T size on the dress 100. The daughter is thin not much stock. I recommend. As in the photo, I'm happy with the delivery of 14 days
Very beautiful dress. Easy. Top lining-HB, bottom under the pack-synthetics. The daughter has a height of 86 and has a tummy, took 3 T, a little more, but not particularly visible, rather in time. Of the shortcomings, the yellow fabric on the chest which, if you pull stretched between the seams freely, the stitches are less even. Definitely recommend, for this price it is the best Platte
same as picture, the zipper it's a little difficult to close
The dress is good, beautiful, corresponds to the description and picture. The size corresponds, not small, sewn neatly. The bow can be worn with a dress or separately. Sewn neatly.
спасибо большое за платье! прям все как в описании! брала размер 6-пришло 130... немного большевато,но ничего!)
Thanks for the wonderful dress!!! Lush, bright looks not cheap. I ordered 11.11 for 1003r, it came in 3 weeks. Daughter 110 size, took 6 size perfect!
Платье симпатичное, но дочка отказалась из-за колючести крылышек( но наша часто говорит, что швы колются .
Платье невероятное. Фото не передает всей красоты. Вживую гораздо красивее. Заказала 11.11 пришло 03.12, главное успело к дню рождения)) огромное спасибо продавцу. На рост 115 взяла размер 6Т, немного большевато, но главное нигде не давит и не жмет, дочка у меня крупная
заказала 11.11 получила 29.11. платье шикарное взяла на девочку ростом 110 на платье написано 110 отлично в размер, даже есть не большой запасик.
It came to Ekaterinburg for 18 days for this money it is chic
очень понравилось . очень пышное и классное .вау. в живую намного лучше,чем на фото (камера искажает цвет . рекомендую !!!!!!!! брала за 1122 рубля
For 6 years perfectly fit 6 size!
Красивое платье,дочь довольна,на худенькую девочку 6 лет,вес 16 кг, рост 1.10 заказала 5 размер, село хорошо, немного ширина большая,но это можно отрегулировать бантом, сколоть талию сзади и ок. Платье реально красивое Доставка быстрая, на кассу пятерочки.
До Пензы шло 1,5 недели. Платье супер. Спасибо большое, советую берите очень красивое)))) на плечах блестящая полоса колется, поэтому пришью косую бейку))))