SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is super, the quality is excellent, the delivery is super fast! In size, everything has come up!
Very nice shirt! Stitched qualitatively, all lines are even, the fabric is cotton to the touch, it looks like a very light, thin jeans. It came quickly.
Delivery about two weeks to the Post Office. Packed in postal bag. The dimensional grid is correct. Quality is good, everything corresponds to reality and description. I recommend everyone to buy
makes a nice gift, glad i bought it
Very nice!!! Good fabric and size.recommend the store and the product!!!
No what say the hairdressers.. No word Thank you store recommend very
I recommend the store, when ordering was wrong with the size, he changed the size and sent the right size. The material is good, the size grid corresponds. Delivery 2 weeks
Delivery two weeks. Very satisfied with the shirt for the son, the material is excellent, natural. Definitely recommend, and the goods and the store. When making a mistake with the size, the seller at my request changed the size, very grateful to him
I ordered girl clothes 6 to 9 months. Gorgeous garment and very well realized no sewing defect and snap button in the interleg very sturdy fabric very light perfect for summer and very soft to the touch Elastic on both sides of the straps in the back another all around the waist (body) and one at each thigh Super neat and fast delivery received in 9 days in france I will recommend right away 2 shirts for my boys because really very satisfied with my purchase
good quality!
I stay a little big from the bust the fabric is cute I'm size M or L in blouse and in pantalon 12
Рубашка красивая. Заказала размер 2 Years. Сыну 1 год и 9 месяцев, подошло. Единственное, кое где торчат нитки, на фото видно.
Beautiful product. High quality material! Package arrived fast. Everything works. Recommend!
Perfect... my daugter is 7, it is bigger, but perfect. I do this.. 4th picture..and it is her size. Super thanks store. But my dress are still not here... ???
The dress is exactly like in the picture the quality is good. The size matches. In my 44-46, M-Ka normally sat down, well, a little more in the armpits. On height 163 is excellent, I attach a photo! Quality acquired femeli bow recommend!!!
Спасибо огромное я очень довольна, все подошло идеально, Ростовская соответствует 5+++. Рекомендую!
I really like this manufacturer Pat-Pat, it's the second garment I buy and recommend it. Both the quality and the finishes are unbeatable. The size XL for me that I measure 165 cm and weight 86 kilos is perfect. Only the cleavage I see very open but with a little thread I'll fix it. Shipping has been very fast, I recommend the shop and the store.
Sukienka została wysłana szybko i bardzo szybko do mnie dotarła. Bardzo fajny materiał, nie ma wystających nitek, dziwnych przeszyć. Sugerowałam się rozmiarami podanymi na stronie, wzięłam rozmiar M, który w biuście okazał się być za szeroki. Mała poprawka u krawcowej załatwi sprawę. Za taką cenę jak najbardziej warto
My daughter is delighted! Fast delivery, excellent quality, and also won for coins, what can be better?
Fast delivery, excellent quality, and also won for coins, what can be better?
A good shirt. for a son is free and on a husband in the butt))) Well, for a photo I think. I advise you to buy!
Замовляла рубашку ку на хлопчику 2роки , якість Супер, матеріал теж. Дуже гарно виглядає!!! Рекомендую! Я в Захваті!
I won for coins, the store changed the boy's shirt to a dress for the girl. Thank you so much!
отлично! доставка очень быстро "Новой почтой" в Украину! запакован товар был очень хорошо! цвет соответствует картинке! размер соответствует размерам продавца! швы ровные и аккуратные! ткань - 100% хлопок, мягкая и приятная ткань на ощупь! мы довольны! спасибо! рекомендую товар и продавца!!!
Nice shirt. Asked the store to change the size for 3-4 years. Fabric of good quality, natural. The lines are even. I'm happy with the purchase. Thank you!