SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In principle, not bad booties! ordered 25.04, received 13.05, a little deformed, but not critical! with the size did not guess, because the store does not get connected!
Very beautiful shoes! It seems exactly as in the store pictures! Only the final details are a little poor! But is good for the price that it is!
They're very nice but they're a little hard to put because the holes can't be adjusted, you can always buy some and change them. They slip a little. They're the same as the. Image. My baby's size 11 and they fit him well. They're fabric and soft.
Sweet little pumps,well made delivery about three weeks to England. Thank you so much xxx
Liked, a little there is a smell, but I think it's not critical
bellas
Nice ones
It's wonderful. It came in 9 days. The quality is wonderful, the size also approached well (13R. Per 1G. Child).
Beautiful shoe, with details flowers so delicate, beautiful as the video description. Seller responsible and fast delivery. I am very happy recommend this store!
merci aliexpres
Beautiful and quality.
Good product, just like description
tal cual a la imagen muy bonitos y cómodos elija la talla más pequeña y le van aun un pokito grandes más adelante le irán muy bien gracias al vendedor
заказ пришел,большое спасибо. правда запятые. надеюсь что при носке заломы выпрямятся и не будут мешать. сами по себе смотрятся хорошо.
Beautiful and neatly sewn. I could not wear it because it went a little more than 2 months. The child has grown up. Shoe is purely decorative because it does not have a normal sole. The sole is made of the same material as all shoes.
Almost as in the photo. Very much crumpled during transportation. Laces-elastic. It is not very convenient to wear. But they look quite cute.
Arrived in record time and the same product thanks to the store
All as in the photo!!!! Very cute! Came without tracking, but pretty fast!!!!! Thank you!!!!
producto igual a la descripción, llegó rápido a chile
Взуття хороше, прийшло швидко але на 6 місяців вже маленькі
Beautiful, the seams are even, excellent goods, fast delivery.
Super pretty, the youngest is left for over 6 months
Garnies, yaskravi, yakoti.
Product like photo, exact colors, laces are elastic. All right. Fast shipping took 9 days to arrive. Seller recommended.
Good . thanks