SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
На фото только брюки из набора , ткань тонкая на лето вечером самый раз , очень хорошее качество , водолазка немного плотнее чем костюм , пошито аккуратно , немного торчат Нитки но это не критично , смотрится стильно , буду заказывать ещё . Рекомендую !
Son 3.5 took 4 T
Very good product, wears well and the fabric is great, not hot and not bother to child
The suit is good. Pleasant to the touch knitted fabric. The seams are processed well. Size for growth. The suit came quickly. I did not communicate with the store.
The clothes is cool and stylish, love the bow tie. The material of clothes also soft and good thanks store. this store is recommended
Came quickly very well
There are a couple of threads, but in general the goods are very good)
The order arrived in 10 days at my home in chile, super fast is beautiful
The costume is very much nothing for this amount. On the costume itself a large number of sticking threads, but not critical, you can trim or hide. Dense fabric at the shirt, the quality is excellent, the only negative slightly yellowish. And so in general, the costume is not bad. I'm happy with the purchase, I recommend.
Beautiful and very similar to the image
Thin jersey, without lining, stretches, for the summer evening is what you need. For 3 Years 4 T came up perfectly.
Super beautiful! Goood quality and fast delivered!
Excellent suit, very nice thin fabric)))
Worth the Price
The costume is excellent!!! Shipping fast. In reality, the color is slightly darker than in the photo, but it looks all the same good.
Good touch and finite, for summer, perfect!
All norms, you can take
The suit is beautiful, the fabric is pleasant, especially the shirt! A big plus butterfly that it is not sewn! the thread is a lot and there is a uneven seam, but it does not catch your eyes! I can not say in size, I will add a comment later! Thank you very much to the store, for the general answer, there were small difficulties with receiving, the address of the postmat was not specified for sure!
Ну что тут сказать, ткань теплая, мягкая. Но нам костюмчик пришёл без БАБОЧКИ, имейте ввиду, что на тот образ, который вы рассчитывали, может и не быть. Открыла спор, просила небольшую сумму, чтоб бабочку купить, но Али решил, что это видимо не главное в костюме. Спор проиграла! Бабочку покупала на свои. Ребенку брала на 1 годик, но он у нас богатырь. Заказывала на ребенка 77 см, 12 кг размер 2. В самый раз. И на памперс хорошо оделся, штаны немного загибала. Костюмчик не плохой, но осадок остался!
High quality