SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Trop belle
Received really very quickly
The dress is cool, the store is well done, sent everything quickly
I asked for size 4 for my two-and-a-half-year-old daughter and it looks good on her. It looks good quality for the price you have. The girl is delighted. The shipment was very fast.
Nádherné and rychle adding. Odporucam
Perfect!!!!
Beautiful and perfect I arrive in time and I must recognize that you send message to the store denying your good service… and shut up my mouth with the front package
Very nice and arrived very fast to Germany thank you very much
Beautiful dress for my niece birthday!! But what I like the most is the fast delivery!! Thanks!!
For 1 year for a photo shoot I ordered 18 months. Excellent! When I was looking for, I watched reviews, where they wrote that fast delivery. I did not lose, it came in 2 weeks in Minsk. The growth is 90 cm. Daughter 72 cm, 11,5 months, weight 9 kg. True, ribbons are not as long as in the photo, but these are trifles. The bezel falls instantly, bolshevat, I will order another somewhere else
Beautiful dress my daughter is delighted. Top quality and top price perfect size and fast delivery
According to the photo taille très petit
Exact size and good quality material I loved
A good dress for a thematic party! The skirt is magnificent! Knitted top sewn well! Bezel quality! For 3 years ordered 4 T came perfectly, it came quickly! Thank you!
Dress looks great. The material is really cotton.i am absolutly satisfied with my order and the store is the TOP. I recomanded this seller.
доставка очень быстрая, в постомат. запаха постороннего нет, пошито ровно без косяков. синтетика. позже дополню отзыв с фото в отглаженном виде и с размерами. ободок супер. в целом для праздника, на один раз вообще огонь.
Kacestvenaja
Very good value for money faithful to the description size well
I love it.
Super nice, the store recommends one size more, it takes very little to arrive, very happy.
Everything perfect very nice
Perfect for the price,get 1-2 size biger,shipping very fast 14 days
I love very nice dress, satisfied with the quality my daughter did not leave it anymore