SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
She is a little big the dress but it does not matter
It's come super fast, my daughter is 3 years old and I buy size 4 years old and it's a little long, but very nice, she loved it! Thank you salesman!
I recommend it received within 5 days
Commandé le 2 août. Reçu le 9 août. Reçu en une semaine. Ultra rapide.
My daughter has something tight on her and I asked for it to fit her wide.
Quality is normal. Very light, but with a podyubnik looks good. Lightning arrived. Nothing came so fast. 116 fine. At 102 is great. We will sew
Beautiful dress, everything came whole. Thank you!
Beautiful and super good quality costume. A 10. I'll buy again.
Excellent product and quality, fast shipping I recommend 100%
Cute and goes well with four. 106cm/kg size fit you. ㅎ cheap price seems well mountain bike. Shipping for took eight days. Really fast four. ㅎ satisfaction.
Arrived just in 10 days. Thank you store. Is beautiful, exactly as pictured. Bought the size 4 and although she do 4 years in a few days, is big and wide (she measures 98 cm). If the child is thin and is not so high, buy the size below to get more Justinho. My idea was drag ground, hence have bought size 4, but she doesn't want drag on the ground, so for the next size below :) pictured has the skirt underneath, so is balloon and is shorter because the volume of skirt. If not buy the skirt is not with balloon and is the size that is. As accessories, Perfect came, she loved. Thank you seller <3
Очень красивый комплект, полностью соответствует описанию. Дочь в восторге, благодарим за подарок резинку для волос. Посылка пришла за 2-3 недели.
Beautiful!!! The very good quality pelyca and I arrive very soon, a month earlier than expected, thank you!
Whole fast Shiping! My daughter is there very happy with it. With a beautiful present!!!
Great!
Fit size and is exactly the same as the photo, it is beautiful
Granddaughter loved it! Nicely made...recommend definitely!
It's beautiful and I arrive in less than 10 days. My daughter is 3 years old, 98cm tall, and I bought size 4. Height is perfect, waist somewhat loose, but you can barely tell and it will last longer. The pleated wasn't very good and I decided to iron the skirt, that made it more volume (if you don't put cancan, iron the skirt and you'll see it goes up a lot I bought the cancan and the dress looks better, but it really isn't necessary, but without it it also has body. The cancan came too long and I had to reduce it by removing the second ring. The complements seemed unnecessary, but my daughter loved them, the costume wouldn't be the same without them. I completely recommend it.
Daughter loves it. Not so much of a fan on the wig but daddy will use it :)
Very good flawless recommend and reliable was very fast
The material is very good the design is beautiful
Nice dress. Sent on time, did not communicate with the store.
Beautiful dress and fast shipping!
Very nice dress, ultra fast delivery!!! Thank you for the brooch as a gift!!
It arrived very fast, it corresponds with the description. Daughter is delighted and so am I. Products and store recommended