SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
awesome The store is great, btw!
Arrived ahead of time. Quality is excellent!
Very satisfied. Recommend this shop.
The store sent 2 same shirts although asked for different size The photo shows 7-8 this is one shirt The parcel came very quickly for this Thanks
Perfect quality. Took on the height of 135 cm. weight 27 kg. Size 11. have stock not big. it is ok. if take on size smaller will only be-only. size grid Exact. thank you very much.
The purchase arrived really fast! And it was accurate! Thank u friend
best Children's Cotton Full-Sleeved Shirt online is being sold here i guess. waiting for my parcel to come, gotta check it myself
My product received, thank you.
So cool!
even better than i expected!
I've always wondered here can I buy ! thanks to this store!
Both delivery and quality are perfect. Exactly what I've been looking for.
my deepest thanks to the seller for setting the best price for Children's Cotton Full-Sleeved Shirt. it means the world to me!
5 stars to the store! I am extremely satisfied with my purchase!
awesome . thank you!
As I can judge from my experience, the quality of is more than satisfactory
liked the material. it's awesome!
Delivery is just over a week. Quality is decent, for 9 years is quite suitable.
For 7 years excellent +/-depending on the complex of the child. Sewn well, looks beautiful.
Great purchase
The shirt is just a bomb!!! Quality 100 of 100, took on a 11 year old boy, the seams are even, the material is super, 100% cotton, very stylish, even the butterfly is included. Delivery came even faster than expected, to St. Petersburg reached 8 days. To the store of success and prosperity, I advise everyone! Thank you so much
I completely satisfied with the product. Thank you for the great customer service!
рубашка супер
Thank you! Received exactly as in the description.