SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddies Kloset (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieskloset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
man, i love it
Panties are all different in length, width and quality. Some are thinner, others are thicker, but all of cotton. Only pants at all like Marley. We will wear summer. Colors are almost all light. I took the size of 6 m for growth. We are now a month, a little more panties. For 2-3 months will be just. Delivery about three weeks.
Very high quality recommend
looks nice
They are of different quality what dense some generally thin
For 20 days it came, cute panties, on three out of 5 drawings on the Pope)
Son hermosos los pantalones, la tela es muy cómoda y suave, sobretodo elasticada. Ame el producto, el envío fue rápido. (Por las cuarentenas el reparto fue lento, si no es por eso, habría llegado antes). Los amé, 1000 recomendados.
Buying from this store has exceeded all my expectations. Thanks for !
I loved them too beautiful I recommend, I did not contact the store
Very well made !
Es igual a la descripción, no la he probado, aún no nace mi bebé. No los he lavado aún. Logísticamente se tardo bastante en llegar y se hubiese podido usar para el empaque una bolsa reciclada o bolsa compostable
Cotton thin panties, bright color
The quality of the pants are acceptable, however, the yellow one seems better than the others. It took about 70 days to receive them in Canada.
Very nice pants. Though it took almost 2 months to receive it, i am glad about my purchase.
The order came quickly. the panties are good, soft, the color is bright, sewn qualitatively. thank you.
is just like my pal wanted. thanks!
Awesome ! I really like it. Thank you!
overall quality is outstanding!
I recommend everyone to buy from here, the quality is the best, I love it. I received it on time.
Cool panties. Bright coloring. I didn't. Come quickly. I'll order more.
Panties cool, soft and thin for the summer for My Baby 6 months will be just right! Weight 10 kg height 72